Every new lead gets a reply in five minutes. Even the 7:40 pm one.
We set up the systems that reply to a new customer the moment they reach out, so a small service business stops losing jobs to whoever picked up first.
If the answer comes the next morning, the customer has often booked someone else.
Someone's AC dies at dinner. They fill out your form or leave a voicemail. Nobody sees it until 8 am. By then they have called two other companies and one of them picked up.
That job walked because nobody replied. If it has happened to you, you know the feeling. Most owners know it and have not had time to fix it.
Four pieces, wired into the tools you already use
A request form that replies in under a minute
A form that exists, works on a phone, and sends the customer an instant "got it, here's what happens next" by text or email. If your site has no form at all, that is the first fix.
Missed call, text back
The caller gets a text within a minute with a way to book. Where your phone system allows it, and with the consents the rules require.
One inbox, automatic follow-up
Every lead lands in one place you actually look at. If nobody has booked within 24 hours, a follow-up goes out on its own.
Reviews answered
Google reviews get a reply, approved by you before it posts, so the profile looks alive to the next person searching.
From first email to fixed, 72 hours from verified access
We look at your site
You get a free list of the three fixes we would make first, specific to your business. No call required.
You pick one
Pay for a $249 Fix Sprint by card. The scope is one named fix, written down before you pay. The clock is 72 hours from verified access.
We build it inside your accounts
A dedicated, revocable user you create for us. Never your personal password. We back up before any change and keep a rollback note.
You get proof
A handoff with what changed, before-and-after screenshots, and a test lead that went through end to end.
Three ways to buy, smallest first
- Embed or repair one quote or booking path inside the tool you already use (Jobber, Housecall Pro, or your site builder)
- One truthful immediate acknowledgement by email
- An owner or dispatcher notification
- One synthetic mobile lead run end to end
- Before and after proof with rollback notes
- 7-day no-questions refund
Not included: no SMS, no AI voice, no CRM migration, no custom code.
Start a sprint- Lead capture and instant response on the channels we set up together
- CRM setup and follow-up sequences
- Reporting you will actually read
- First retainer month included
- Named monthly deliverables and a week-1 quick win
- Monitoring and upkeep
- A monthly synthetic lead test and route-health report
- Report by the 3rd, 15-minute review slot
Prices are for businesses in the United States. Not available to healthcare, legal, or financial-services businesses.
Rules we hold ourselves to
- Fixed price, fixed turnaround. You know the number and the date before you pay.
- Dedicated, revocable access. Never your personal password. We work inside your systems under a user you create for us and can remove at any time. We never export your customer list.
- Backup before any change. With proof, and a rollback note in every handoff.
- AI-assisted, human-directed. The work is produced with AI tools under Chasen Macer's direction and review. If you ask whether AI does the work, the answer is yes.
- Refund first, argue never. Any request under $500 is refunded on the spot.
The ones owners ask before they buy
Do I have to get on a call?
No. Everything can happen by email. If you would rather talk, ask for a 10-minute call and we send a booking link. It is an option, never a requirement.
Do you need my passwords?
We never ask for your personal password. On platforms that support delegated users (Wix, Squarespace, HubSpot, Jobber, ServiceTitan, Google Business Profile) you add us with the minimum role. Where a platform has no delegated role, WordPress most often, you create a separate user for us and delete it at handoff. Either way the access is ours alone and you can revoke it in one click.
What if my website is locked by an agency or a builder?
If we cannot get edit access within three days of payment, we refund in full. If the site cannot be edited at all, we offer to build the fix as a new page on hosting you control, at a re-quoted price, or refund.
Will you text my customers?
Only with your written confirmation of the consent basis, and never in a sprint. Missed-call text-back and review requests need carrier registration and customer consent, so they come in month two of a retainer at the earliest.
What does "AI-assisted" actually mean?
The automations, copy, and code are produced with AI tools, then reviewed, tested, and delivered under Chasen Macer's direction. You get a human accountable for the result and the speed of the tools.
What happens if I'm not happy?
Sprints carry a 7-day no-questions refund. On any job, if something is off we over-deliver once, then offer a partial refund before we close it out. We do not dispute refund requests under $500.
Start with the free three-fix list.
Send your website. You get three specific fixes back, whether or not you ever buy anything.