Terms of Service

• Who we are. Five Minute Reply is operated by Chasen Macer, Los Angeles County, California. Contact: support@fiveminutereply.com.
• What we sell. Fixed-scope services (Fix Sprint, Automation Package, Monthly Retainer) and digital products. Each service is governed by a Service Agreement / SOW you accept at checkout.
• AI-assisted delivery. Our work is produced with AI tools under human direction and review. If you ask whether AI does the work, the answer is yes.
• Payment. Via Stripe Checkout. Prices in USD. Taxes added where required.
• Refunds. Fix Sprint: 7 days, no questions. Other services: per the SOW. Digital products: 14 days if the product does not work as described.
• Your responsibilities. Provide accurate information and delegated access in time; you confirm you have the rights and any consents needed for work in your systems, including consent from your customers for any messaging we set up.
• Intellectual property. As stated in the IP clause of every SOW: you own the customized deliverable; we retain generic components and license them to you perpetually.
• Liability. Capped at fees paid for the job in question; no consequential damages. See the SOW.
• Termination. Either party may end a retainer with 30 days' notice after the initial 3-month term.
• Governing law. State of California, United States.
• Changes. We may update these Terms; the version at checkout governs that purchase.